Peter Leef - Service Delivery Manager

Peter Leef is a Service Delivery Manager for the Supported Accommodation service in Hamilton 

What attracted me to Richmond was... "the passion for the work Richmond do and the way they operate.  Employees make a difference in clients' lives and have input into client outcomes."

Compared to my initial expectations, my experience so far in working for Richmond... "has been great, I absolutely love it! Richmond gives me the freedom to experience new things, to challenge different situations and think outside the square."

What I like most about working for Richmond... "is the people I work with and seeing clients achieve their goals.  No matter what the achievement is, I enjoy celebrating success with clients."

The biggest highlight of my career at Richmond so far... "with the support from staff, seeing the clients take pride and ownership of their home by maintaining a high standard of living all year round."

What I love about the job... "is the interaction and relationship with clients.  They are amazing people and we share some interesting conversations where I gain insight into their lives.  You really have to walk a mile in their shoes to know where they are coming from."

A typical day might involve... "ensuring clients are well prepared for their daily routines, for example supporting them to present themselves well and helping them prepare a good lunch."

What I value the most about working for Richmond... "is the integrity.  We are client focused so everything we do is for the benefit of the client."

I would describe the learning and development opportunities at Richmond as... "Great! The new intentional practice programme requires a new way of thinking from employees and a new way of practice that benefits clients, employees and the organisation."